OTO Front Desk Supervisor Cheat Sheet

Daily control

Expected arrivals/departures → in-house list → room status → guest balances → payments/refunds → service charges → room moves → events → exceptions.

Financial review

Front Office Control → Payment Control → Refunds → My Shift → Receptionist → compare tender → investigate differences → document sign-off.

Controlled actions

• Reservation/stay cancellation or deletion
• Payment correction or refund
• Exceptional rate, package, company, or credit arrangement
• Blocked and House Use release
• Configuration and channel changes
• New Day authorization

Rates and channels

Approved dates/rooms → rate-plan day price and limits → channel link adjustment → room mapping → channel price/availability → save once → refresh → Sync Logs → compare connected channel.

New Day gate

All intended check-ins/checkouts complete or handed over → charges posted → balances reviewed → payments/refunds reconciled → rooms owned → reports saved → no pending bills/orders → authorize New Day.

Effect: accommodation charges posted → daily closing recorded → business date moves one day → connected availability updates. New Day does not fix guest, balance, or room-status errors.

Safe correction

Find source record → confirm what happened → preserve audit trail → use approved correction → verify stay, room, bill, and report → record handover.

Never create a false payment, refund, stay, or room status merely to make a report agree.