OTO Front Desk Receptionist Cheat Sheet

Before every save

Correct guest → dates → room → occupants → rate/package → company/source → payment arrangement → save once → verify status

Reservation

Search existing reservation/guest → stay dates → adults/children → package → company/source → available room → rate → guest identity/contact → Reserve → verify Pending.

Booking views

Standard = today's rooms/stays. Occupancy & Res. = named rooms across dates. Booking = room-type availability, direct bookings, and channel bookings. Direct booking: customer → dates → room type → quantity → rate → comment → verify.

Arrival and check-in

Expected Arrival → identity → dates → room ready → occupants → rate/package → deposit/payment terms → notes → save corrections → Check In → verify In-House and Occupied.

Charge and payment

• Charge: correct service → amount → description → Save → verify Amount Due.
• Payment: actual method/currency → amount → service → description → Add Payment → verify payer, user, and balance.
• Two currencies: enter each amount separately in the currency actually received → verify original and converted values.

Bill and checkout

All charges → all payments/refunds → tax/total → correct bill type → guest details → balance resolved → print/email → Check Out → room becomes Dirty.

Room move

Ready destination → Room tab → destination room → approved rate → reason → Shift Guest → verify both room statuses and Room Transfer report.

Stop and check

Unclear result → check stay/list/report → do not repeat submission → record handover → ask Supervisor.

New Day

Arrivals/departures → in-house guests → charges → balances → payments/refunds → room statuses → reports → no pending bills/orders → Supervisor authorization.