OTO Front Desk Rooms Cheat Sheet

Status sequence

Arrival: Vacant/Reserved → Occupied

Departure: Occupied → Dirty → cleaned/inspected → Vacant

Status meanings

• Vacant: ready and available.
• Reserved: assigned to a future or pending stay.
• Occupied: guest is checked in.
• Dirty: cleaning or inspection required.
• Blocked: unavailable for an approved reason.
• House Use: internal use, not guest sale.

Change status

Physical check → Room Status → find room → drag to correct status → confirm success → refresh Standard View.

Never

• Mark Occupied as Vacant.
• Release Dirty before cleaning and required inspection.
• Move a guest by changing statuses; use Room Shift.
• Clear Blocked or House Use without authorization.
• Ignore a difference between the system and physical room condition.

Shift handover

Expected arrivals/departures → Dirty rooms → blocked rooms/reasons → House Use → room moves → unresolved maintenance or guest requests → owner and deadline.