POS Service to Guest Stay

When to charge a room

Use the room-charge option only when the property permits the in-house guest to settle the POS bill through Front Desk. Confirm the guest and room before transferring the charge.

Handoff procedure

1. POS staff confirm the bill's orders, products, sides, discounts, taxes, and total.
2. Select the approved room-charge or send-to-room option.
3. Search and select the correct in-house guest or room.
4. Confirm the guest name, room, stay status, and amount before completing the transfer once.
5. POS verifies that the bill no longer remains as an ordinary unpaid cashier bill requiring duplicate collection.
6. Front Desk opens the stay and verifies a POS Bill or related service charge for the same amount.
7. At checkout, Front Desk includes the transferred charge in the guest's bill and collects or confirms settlement.
8. Finance verifies the POS source, Front Desk charge, guest payment, and sales reports without counting the same revenue or payment twice.

If the wrong room was selected

Stop payment and checkout processing, preserve both records, and escalate to the authorized Supervisor. Do not create an opposite charge or false payment unless that is the approved correction procedure.