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OTO POS Reports Cheat Sheet

Run any report

Reports → correct report → date/range → needed filters → Generate → confirm title, dates, and filters

Empty result? Recheck date, outlet/store, and filters before escalating.

Choose the report

  • Sales: bill-level sales, payments, paid amount, and balance.
  • Daily Report: one day's sales, discounts, refunds, receipts, and status.
  • Product Sales: quantity, price, cost, tax, sales, and profit by product.
  • Orders: order ID, waiter, table, store, items, and total.
  • Sales on Credit: named credit customers and balances.
  • Complementary Bills: authorized 100%-discount bills with no payment.
  • Discounted Bills: discounted bills and discount values.
  • Cancelled Bills: cancellation/refund reasons and values.
  • Cashier Summary: totals by cashier and payment method.
  • Payments: individual payment rows by bill, method, amount, and user.
  • Room Bills: bills posted to rooms.
  • My Shift: your bill-level activity; not the sole tender total.
  • X Report: current open period. Z Report: saved closed period.
  • Sales Insights: the same sales data as a chart, for trend not for figures.

Reconcile a cashier

Pending Bills → Cashier Summary → actual tender → Payments rows → supporting My Shift check → record and escalate differences.

Use the same date/range throughout. Match bill ID, amount, method, and user.

Check exceptions

  • Cancel/refund → Cancelled Bills + Cashier Summary + Payments.
  • Complimentary → Complementary Bills, zero final total, no payment.
  • Discount → Discounted Bills.
  • Credit → Sales on Credit and named customer.
  • Room posting → Room Bills and correct room/guest.

Close the day

No pending bills → no pending orders → reconcile Cashier Summary and Payments → X Report → stop if figures disagree → approval → New Day and note → confirm new date → Z Report for the closed date.

X/Z generation and New Day require the authorized closing role.

Share safely

Verify recipient and period. Share only the required report through the approved channel; reports may contain customer, room, payment, staff, cost, and profit information.